Data Deletion Instructions

Last Updated: 30 September 2026

Users and business customers can request deletion of their ChatWay account and associated personal information. ChatWay is operated by CHATWAY IT SOLUTIONS PRIVATE LIMITED.

Method 1: Email your deletion request

Send your request to hello@chatway.info. Use a clear subject such as “ChatWay Account / Data Deletion Request”.

Email a Deletion Request

Information to include

To help us identify the account and understand your request, include:

  • Your registered name.
  • Your registered email address.
  • Your business or company name, if applicable.
  • Your registered mobile number, if applicable.
  • A clear statement requesting account and/or associated personal data deletion.

Please send the request from your registered email address where possible. Do not include passwords, Facebook passwords, access tokens, API credentials or full payment card details.

Identity and account ownership verification

ChatWay may verify your identity and account ownership before processing your request. If you are acting for a business, we may also verify that you are authorized to make the request. We may ask for information reasonably necessary to complete this verification.

What happens after verification

After a valid deletion request has been verified, ChatWay will delete or de-identify the applicable personal information without undue delay, subject to any information that must be retained for legal, regulatory, security, fraud-prevention, contractual, or other legitimate compliance purposes.

Some information may need to be retained to meet these obligations, resolve disputes or enforce agreements. Retained information remains subject to applicable safeguards. Deletion is not necessarily instant; the steps needed depend on the request, verification and applicable retention obligations. No fixed processing deadline is promised by these instructions.

Deleting information necessary to operate an account may result in closure of the account or loss of associated service functionality.

Business customer and third-party information

If your information is controlled by a business using ChatWay, you should generally contact that business directly. We may refer your request to the business or assist it in responding, as appropriate.

Information held independently by Meta, WhatsApp or other third-party services is governed by their own policies. You may need to contact those services separately. ChatWay does not own Meta or WhatsApp.

Contact and privacy information

CHATWAY IT SOLUTIONS PRIVATE LIMITED
Brand: ChatWay
Website: https://chatway.info
Email: hello@chatway.info

Read our Privacy Policy for details about information processing, retention and privacy rights.